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For any questions regarding placing an order, your current order, or any services in the studio, please fill out the form below or email email@example.com
HOW DO YOU ACCEPT PAYMENTS?Payments are submitted through this website ONLY! I do not accept CashApp or any other service provider. Payments are collected via credit card or Sezzle payment plans.
CAN I HAVE A REFUND?Deposits and payments are 100% Non-Refundable. Due to the fact that we provide a custom service, the time that it takes to create designs is non-refundable. Our time is valuable and so is yours so please communicate professionally and responsibly of your design expectations. I, Erica Lachelle, does not provide refunds for any services unless agreed upon. Having buyers remorse or wanting to use another company instead is not a suitable means for a refund. Once payment has been made to me (Erica Lachelle), the project will begin in the time frame given to the client. It is advised that you give the project a realistic amount of time for completion for these reasons: revisions may be needed, it may be a peak in the orders received and prior work received may take longer than expected. We provide a suitable timeframe, however, there may be an additional business day or two needed before we can begin if it is a busy time.
CAN I CANCEL?If for any reason you want to cancel a service already started or paid for, you can at your own discretion. However, due to the nature of my services, payments already received by me (Erica Lachelle), will not and can not be refunded in order to offset the loss of my time. If partial work has already been received by the client and they choose to cancel, the partial or full payment that has been paid will not be refunded. Ownership of all artwork, layouts, and development will remain the property of me (Erica Lachelle) and the remaining work will not be sent to the client for their ownership.
WHAT IS YOUR TURNAROUND TIME?Turnaround times are completely based on the services you would like rendered, it will be listed in the product description.
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